Very long story limited, I'm again at sq. a single just after having contact with them no a lot less than eight periods and equally as many people, all of whom are astonished and bewildered about the problems. My most recent Call Megyn, supposedly has me scheduled for an inspection November three between ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I've examine too many customer complaints in regards to the inspection remaining a farce and so they normally deny warranty protection and the corporation of Empire will never do it on their own outside of warranty.
Was offered a totally free place carpet installed, took various weeks to complete because These installers had motor vehicle challenges, couldn’t ensure it is or experienced to leave early since the manager at Empire wanted them at another occupation which was much more vital. It's been A further thirty day period, An additional 5 calls produced, carpet in no cost space and compensated room now coming aside within the looks. An additional lousy installation job. Spoke to some Tim Sherwin (864-973-8096) from Empire whose reaction was; “you got a free of charge space”, “we use subcontractors”, which in his thoughts justifies the lousy work accomplished in that free room as well as nightmare sequel to one other home which wasn't cost-free.
– Product sales procedure was smooth. I agreed on a laminate floor and in the profits consultant’s path also agreed to get rid of ceramic tile throughout the kitchen and hallway, Empire would take out the carpeting. The total cost was sizeable to my spouse and children.
We apologize for The shortage of follow up that you simply’ve been given, and we’ll be wanting into your worries at once.
The installer arrived at three:fifty and when he arrived inside to consider the spot he really stated “wow, this can be a ton”…..I live in a one Bed room condo and don’t have additional home furnishings than the standard man or woman! He then told me that it will just take 5-six several hours to conduct the put in which wouldn’t work since my setting up only lets get the job done such as this for being done in between sure hrs and he wouldn’t be performed right up until nine:00pm so I needed to reschedule. The initial customer service rep which i spoke with was carefully unhelpful and advised me the earliest out there set up was the following Monday but that he couldn’t assure a morning install. When I termed back again to speak with a supervisor, Yvette was Luckily valuable, obtained the set up scheduled for Saturday morning and refunded me 10% of the full cost. Thanks Yvette!
November 10, 2018 at 1:22 pm We now have employed Empire to carpet rooms in my house in earlier decades; our learn bedroom being The newest a person (six/seven/eighteen). We acquired a quote for 2 other rooms at that time by using a decide to do them in just a yr from said date. We even selected the carpet we wanted to have put in in the lounge. The representative at some time instructed us our quote was good for any calendar year. I a short while ago known as the phone number on the consultant gross sales business to say we desire to move forward on one of many rooms. Nevertheless I still left 3 various messages, I did not get a return simply call. On my previous simply call I bought “voice box comprehensive”. I can only suppose which the consultant now not is effective for the company. I then called the major number (solution 3) twice and was still left on hold by both customer representatives for 10 minutes just before I hung up.
The installer showed and with some ready, he claimed he didn't have more than enough carpet. The measurements with the salesman was off.
We strive to depart a good impact in the course of our in-household consultations, and we’re sorry to listen to that this wasn't the situation. We’ll be in touch along with you Soon to debate your expertise.
Your customer service or whoever handles your complaints is Awful! This is completely unacceptable the best way this was taken care of……what a joke!!
Product sales rep also didn’t thoroughly disclose specifics of my order and what steps needs to be taken. This is absolutely preposterous, and they're probably not endeavoring to take care of The problem.
Exactly the same way I work I want them to operate. Anything just isn't going to operate. I need resolution. 8/15 time is of your essence. I've emailed customer service, spoke to manager. I would like assistance and new crew out tomorrow. Empire has my dollars but I haven't got an mounted ground!
Thanks for building us conscious of this make any difference. We’ll be further more reviewing your fears, empiretoday com reviews and we’ll be in contact with you before long.
After they leave it looked great along with the quarter rounds ended up white but did not appear like painted Wooden. My suspicion were being confirmed when my 3 calendar year discovered a scrap piece (of quarter round) and questioned me what it was... compressed product with essentially a white sticker all around it! I termed complained and it took multiple try/concept to get Charles the customer service supervisor out with the Baltimore place to not connect with me again but actually response his phone. We commenced communicating and soon after a couple phone calls we sit a day last to fix People quarter rounds that day comes, I have my routine cleared, I've my garage arrange which has a window ac device functioning and supporter for my canine, I have activities for my two Youngsters, we wait the time period and over and above and no person arrives and no person displays up. I am upset. I call into the decision Heart to complain. (Even now from that date on I haven't listened to again from Charles or anybody else out of your Baltimore office that I have still left messages with.) Throughout the phone center I arrange a fresh appointment for the next day. Exact same state of affairs, I had been like alright. I will maintain the exact same recreation plan. We had been waiting around, agenda obvious, house activities prepared, Puppy cool location put in place... and NO Arrived AND Once again NO CANCELLATION CALL! I known as the simply call center again and so they claimed email messages will probably be sent out and should hear from corporate.
(3) the stairwell carpet put in has already began to turn into un-nailed and corners are beginning pop up. This is an extremely latest discovery that was noticed by us just yesterday.